Quality
Policy
Olitrem – Indústria de Refrigeração S.A. is a company with a strong presence in the national and international markets, dedicated to the design, sale and production of refrigeration equipment and the sale and installation of hotel equipment.
Olitrem has as a strategic option in its activity to ensure the development of the organization and its employees by actively involving them in achieving the company’s fundamental objectives, namely, the satisfaction of its customers and the establishment of mutually advantageous relationships with its suppliers.
Olitrem’s vision for Quality
essentially rests on the following points:
Quality in production
The design and production of equipment is carried out rigorously, complying with the legal and regulatory requirements applicable to products and customer requirements.
Customer Satisfaction
Satisfy customers’ needs by providing them with quality products and providing them with a service that meets their expectations in order to establish a relationship of trust and loyalty.
Organization Development
Continuously improve its processes, products and services in order to efficiently meet its objectives, thus improving the effectiveness of its Quality Management System.
Human Resources Development
Develop training actions to provide employees with the knowledge necessary for effective performance and, thus, obtaining personal and professional satisfaction, maintaining a stable and motivated team.
In order to implement this policy, Olitrem’s Management relies on the collaboration of its employees, suppliers and customers.
Management undertakes to enforce the policy in force, providing the necessary resources for its implementation.
Our Commitment
In order to fulfill the organization’s objectives, we invest continuously in the development of our equipment, through:
Quality for
those who seek
peace of mind.
Quality Management System
Olitrem has a quality management system implemented and certified, in accordance with the NP EN ISO 9001 standard since 2000. This system allows the organization to improve its overall performance, operate more efficiently, reach new markets, identify and solve risks and meet the needs and expectations of customers and stakeholders.
Olitrem’s products comply with regulatory requirements and demands at all stages of their design and manufacture.
To meet the demands of our customers and different markets, Olitrem has a diverse range of certified products that comply with the EN 60335-2-89 standard.
In order to provide the best service to our customers, our certified Technical Assistance service, in accordance with current legislation, is made up of technicians with specialized training who guarantee a quality service.
